Last verified: 15 September 2026 · 🔴 volatility — verify phone numbers before relying on them; save them offline now.
In a life-threatening emergency, call 999 or 112 (nationwide, free). From a Safaricom line, 911 also works.
Core emergency numbers
| Need | Number(s) |
|---|---|
| Police / fire / ambulance (general emergency) | 999 or 112 (Safaricom: 911) |
| Kenya Red Cross (disaster response, emergency support) | 1199 |
| E-Plus Ambulance | 0700 395 395 / 0738 395 395 |
| St John Ambulance | 020 221 0000 / 0721 225 285 |
| AMREF Flying Doctors (air ambulance / medical evacuation) | +254 20 699 2299 |
| Rescue.co (private emergency response) | +254 110 929 011 |
| Nairobi fire dispatch | 020 2222181 / 020 2222182 / 020 2222183 / 020 2344599 |
Sources: HapaKenya emergency-services guide (Mar 2026); corroborated by widely-shared public listings. Verified 15 Sep 2026. Numbers change — confirm and re-save before travel.
What to do, by situation
Immediate life-threatening emergency
Call 999 / 112. State your exact location (landmark, road, GPS pin), what happened, and how many people are hurt. If on safari/remote, alert your guide/lodge — they coordinate evacuation (often via AMREF Flying Doctors). Your travel insurer's 24h line should be called as soon as safe.
Medical emergency / hospital
Go to (or call an ambulance to) the nearest major hospital's A&E/casualty. See "major hospitals" below. Have your insurance details ready; private hospitals often require a deposit/guarantee before admission — this is where evacuation/medical insurance matters.
Lost or stolen passport
- Report to police and get a police abstract/report (needed for insurance and a replacement).
- Contact your embassy/consulate in Nairobi (or Mombasa where present) for an emergency travel document.
- You may need to sort exit formalities with Kenyan immigration before departure.
Stolen/lost phone
- Report to police (get an abstract).
- Block your SIM (call the network) and remotely lock/wipe the device.
- If it had M-Pesa, call Safaricom immediately to freeze the account and protect your money.
Lost money / cards
- Call your bank to freeze/replace cards.
- Use emergency cash services (Western Union/Wise/WorldRemit into M-Pesa or a branch).
- Your embassy can advise if you're truly stranded.
Crime (theft, robbery, assault)
- Get to safety first; then report to the nearest police station and obtain a police abstract (free; required for insurance).
- Note details (time, place, descriptions).
Sexual assault / gender-based violence
- Get to a safe place and seek medical care urgently (also for preventive treatment).
- Kenya national GBV helpline: 1195 (Healthcare Assistance Kenya, toll-free).
[Verify current number before relying on it.] - Contact your embassy for support; report to police if/when you feel able. You deserve support — this is not your fault.
Domestic violence / missing person / child protection
- Emergency: 999/112. Childline Kenya: 116 (child protection helpline). GBV: 1195.
[Verify numbers.]
Car accident / breakdown
- Injuries → 999/112. Don't leave a serious accident scene before police attend. Call your rental/breakdown line and insurer. (See transport file.)
Stranded traveler / flight / luggage / immigration problems
- Flight problems: contact your airline's desk/line first for rebooking.
- Luggage lost/delayed: file a report at the airline's baggage desk before leaving the airport; keep the reference.
- Immigration/eTA problems: contact eTA support (WhatsApp +254 110 922 064 / +254 717 436 070) or the Directorate of Immigration; your embassy can assist in serious cases.
Accommodation / taxi disputes & scams
- Try to resolve calmly first; for ride-hailing use the in-app help/report. For persistent scams, report to police and to the Kenya Tourism channels. Keep receipts/screenshots.
Wildlife / hiking / beach-ocean emergency
- Wildlife incident: follow your guide/KWS ranger instructions; Kenya Wildlife Service (KWS) manages parks.
- Hiking: your guide/operator coordinates mountain rescue; call 999/112.
- Ocean: alert lifeguards/beach operators/hotel; call 999/112.
Mental-health crisis
- Kenya Red Cross / mental-health support line: 1199.
[Verify.]Contact your embassy and, if abroad support helps, your insurer's assistance line. You are not alone — reaching out is the right step.
This is a sensitive area. If you or someone with you is in crisis, please contact local emergency services (999/112) or a trusted person right away.
Embassy / consular help
- Find your country's embassy or high commission in Nairobi (some also have a Mombasa consulate) — save its 24-hour emergency line before you travel, and register with any citizen-alert program (e.g. US STEP).
- Embassies help with: lost/stolen passports, serious crime/assault, arrest, hospitalization, death of a traveler, and evacuation coordination. They cannot pay your bills, get you out of legal trouble, or override Kenyan law.
[Per-embassy contact directory: NEEDS BUILD — one entry per country with address, phone, hours, source.]
Major hospitals (starter list — verify contacts locally)
Nairobi (private, commonly used by visitors):
- The Nairobi Hospital, Aga Khan University Hospital, Nairobi, MP Shah Hospital, The Karen Hospital, Gertrude's Children's Hospital (pediatric).
- Kenyatta National Hospital — largest public referral hospital.
Mombasa / Coast:
- Aga Khan Hospital, Mombasa; Mombasa Hospital; Coast General Teaching & Referral Hospital (public).
Verify each hospital's current emergency number, address and services before relying on it.
[Full hospital + pharmacy directory by region: NEEDS BUILD — see roadmap.]
Build note: this "Getting Help" section is designed to be one of the platform's strongest. Each resource needs a verified phone, website, hours, location, scope and last-checked date per the schema. The numbers above were verified on 15 Sep 2026 but must be re-checked regularly (HIGH volatility).